Question #1: What products does LUXPAC offer?

Answer: LUXPAC specializes in stylish, high-quality handbags designed for everyday use, work, travel, shopping, and special occasions. Our collection combines modern design with lasting quality.

Question #2: How long does shipping take?

Answer: We process orders as quickly as possible to ensure timely delivery.

Delivery estimates exclude weekends and applicable public holidays. Actual delivery times may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

For complete details, please review our Shipping Policy .

Question #3: Do you offer free shipping?

Answer: Yes. We provide Free Standard Shipping on all orders delivered within the United States. There is no minimum order requirement, and no hidden shipping fees are added at checkout.

Question #4: Where do you ship?

Answer: At this time, LUXPAC ships exclusively to customers within the United States. We do not currently offer international shipping.

Question #5: Can I cancel or change my order?

Answer: Yes. You may request an order cancellation or modification within 24 hours of placing your order.

Please contact us immediately at support@luxpac.shop with your order number and requested changes.

We will do our best to accommodate your request. However, cancellation or modification may not be possible once an order has been shipped.

Question #6: What is your return policy?

Answer: We offer a 30-day return policy from the date your order is delivered.

For standard returns, items must be unused, in their original condition, and returned with their original packaging, tags, and accessories.

Return shipping is completely free for all eligible returns, including change-of-mind returns.

A prepaid return shipping label is included inside your order package.

For more information, please review our Return & Refund Policy .

Question #7: Is there a restocking fee?

Answer: No. LUXPAC does not charge any restocking fees on eligible returns.

Question #8: When will I receive my refund?

Answer: Once your returned item has been received, inspected, and approved, your refund will be processed within 7 business days (Monday–Friday).

Approved refunds are issued in USD through PayPal to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on PayPal and your financial institution.

Question #9: Will I receive order tracking?

Answer: Yes. Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package throughout delivery.

You can also visit our Track Your Order page to check your order status.

Question #10: What payment methods do you accept?

Answer: We currently accept secure online payments through PayPal.

All payments are processed in US Dollars (USD) at the time of checkout.

Payment information is processed through PayPal’s secure payment system.

Question #11: How can I contact customer support?

Answer: You can reach our support team by emailing support@luxpac.shop .

We strive to respond to all inquiries within 24 hours. Our regular business hours are Monday to Friday, 9:00 AM to 5:00 PM Alaska Time.

You can also visit our Contact Us page for additional contact information.